Travel Operations/Schedule

=Learning objectives= =Schedule=

The travel agent as the name suggests is an agent for other services available in the tourism industry.They provide information and sell tourism product for airlines, tour operators, insurance, accommodation operators and other aspects of tourism

Mon 21 Jul
1030-1230
 * Travel Agency introduction, travel products

Tue 22 Jul
1500-1700
 * Introduce Galileo training

Wed 23 Jul
0830-1015
 * Types of ownership e.g. franchise, owner operator, management contract
 * Accommodation terminology
 * Configuration rooms

Mon 28 Jul
1030-1230
 * Complete accommodation exercises
 * Customer type, range cost,services and facilities
 * Quotes and vouchers

Tue 29 Jul
1500-1700
 * Galileo training

Wed 30 Jul
0830-1015
 * Quality schemes e.g.Qualmark
 * Customer type, services and facilties different styles accommodation

Mon 04 Aug
1030-1230
 * Terminology rentals
 * wiki activity
 * names rental companies where operate worldwide
 * Complete vouchers - booking forms

Tue 05 Aug
1500-1700
 * Galileo training

Wed 06 Aug
0830-1015
 * Overland coach tours, coach tours and long distance coach tours
 * rail services
 * Visit travel agency collect brochure on cruise, rail or coach tour

Mon 11 Aug
1030-1230
 * Overland coach tours, coach tours and long distance coach tours
 * rail services

Tue 12 Aug
1500-1700
 * Galileo training

Wed 13 Aug
0830-1015
 * present information to class
 * Map of Australia - show rail routes and name service
 * Main cruise areas in the world and which companies operates there
 * Cruise destinations - small to large ships
 * alternative style water transport e.g. ferries, barges etc
 * Coach and cruise terminology

Mon 18 Aug
1030-1230
 * Selling tours and cruises

Tue 19 Aug
1500-1700
 * Galileo training

Wed 20 Aug
0830-1015
 * Overview of travel insurance and importance to sell as travel agent
 * Examples of different insurance plans - different benefits
 * Mike Henry video
 * Exclusions - preexisting medical conditions etc
 * Selling techniques

Mon 25 Aug
1030-1230
 * Insurance exercises
 * Calculations and documentation exercises

Tue 26 Aug
1500-1700
 * Galileo training

Wed 27 Aug
0830-1015
 * Prepare for insurance assessment role play
 * Notes and practise role play

Mon 01 Sep
1030-1230

Tue 02 Sep
1500-1700
 * Galileo training

Wed 03 Sep
0830-1015
 * Foreign exchange introduction - Guest speaker Morgann Price from Travelex
 * Foreign exchange activities from the wiki
 * Use website for exchange rates and forms to request funds

Mon 08 Sep
1030-1230
 * Foreign exchange exercises

Tue 09 Sep
1500-1700
 * Galileo training

Wed 10 Sep
0830-1015
 * Introduce regulatory requirements for international travel
 * Passports and visa

Mon 15 Sep
1030-1230


 * Safe travel
 * Health

Tue 16 Sep
1500-1700
 * Galileo training

Wed 17 Sep
0830-1015
 * Activities from wiki International Travel Advice

Mon 22 Sep
1030-1230
 * Activities regulatory requirements for international travel

Tue 23 Sep
1500-1700
 * Galileo training

Wed 24 Sep
0830-1015
 * Activities regulatory requirements

Mon 29 Sep to Fri 10 Oct

 * Holidays

Mon 13 Oct
1030-1230
 * Regulatory requirements
 * Ticket and itinerary errors
 * Practise role plays

Tue 14 Oct
1500-1700
 * Galileo training

Wed 15 Oct
0830-1015

Mon 20 Oct
1030-1230


 * Guest speaker - John Marrable, Information consultant for Disability Information Service Inc. - Travellers with Special Needs

Tue 21 Oct
1500-1700
 * Galileo training

Wed 22 Oct
0830-1015
 * Tours

Mon 27 Oct

 * Labour Day holiday

Tue 28 Oct
1500-1700
 * Galileo training

Wed 29 Oct
0830-1015

Mon 03 Nov
1030-1230

Tue 04 Nov
1500-1700

Wed 05 Nov
0830-1015

Final assessments and resit opportunities
=Assignments= You will be assessed by several methods including tests, research projects, role plays and practical assignments. The unit standards included are
 * 3750 Sell, process and advise on foreign exchange for travel
 * 25505 Process short haul air travel requirements using a computer reservation system
 * 25506 Process ground travel requirements using a computer reservations system
 * 25193 Demonstrate knowledge of ground terminolgy and products used in the travel industry
 * 18220 Advise on and sell travel insurance
 * 18282 Advise customers of regulatory requirements for international air travel
 * 18227 Demonstrate knowledge of support mechanisms for customers with special needs
 * TT502004 Prepare quotes, complete reservations and process travel arrangements

=Library of resources=

=Acknowledgements=