Day in the life of a retail travel agent/Timetable

Day in the Life of a Travel Agent - Timetable 2014

Subject to alteration

Monday 05 May
 * Overview of travel agent
 * Selling
 * Forms of payment

Tuesday 06 May
 * Time Zones

Wednesday 07 May
 * Customer service, communication skills etc
 * Quality, one industry concept

Thursday 08 May
 * Climate

Monday 12 May
 * Legislation

Tuesday 13 May
 * Travel agents tasks
 * Emails, itineraries, quotations
 * Booking forms

Wednesday 14 May
 * Numeracy skills including foreign exchange calculations
 * Booking forms and payments

Thursday 15 May
 * Numeracy
 * Practice assessment

Monday 19 May
 * Assessment

Tuesday 20 May
 * World geography
 * Hemispheres, time zones
 * Gateway cities, seas
 * IATA codes

Wednesday 21 May
 * Assessment Project

Thursday 22 May
 * Communication service and special needs

Monday 27 May
 * Customer Services and Strategies assessment

Tuesday 28 May
 * Tour

Wednesday 29 May
 * Resits examination

Thursday 30 May
 * Resits handbook