Day in the life of a tourist/Activities/Consumer Protection Legislation



= Objective =

Unit Standard 23768 – V1, Level 3, Credit 5 - Describe the legal rights and responsibilities of employees and employers in a tourism workplace

Element 4 - Describe the provisions of consumer protection legislation in relation to a tourism workplace

(PC) 4.1 - Responsibilites of employers and employees are identified in terms of four privacy principles in the Privacy Act 1993

(PC) 4.2, 4.3 - Responsibilites of employers and employees are identified in accordance with the Fair Trading Act 1986 and must include evidence of remedies and penalties for two types of breach

(PC) 4.4, 4.5 - Responsibilites of employers and employees are identified in accordance with the Consumers Guarantees Act 1993 and must include evidence of remedies and penalties for two types of breach

= Assessment Activity =

Employment responsibilities - assessment can be completed in class Wednesday/Thursday 5th/6th March

= Task =

1. Mr and Mrs Stewart are sending their personal details to the conference organiser and are concerned about what legal protection exists to cover the security of their information under New Zealand laws.


 * Please provide details of four privacy principles that would be applicable under the Privacy Act 1993. (Include this in the leaflet that you are producing in Q2.)

2. When they are in New Zealand, the Stewarts are investigating setting up an inbound tour company. As all businesses, including tourism operators, in New Zealand must work within the provisions of the Fair Trading Act 1986 and the Consumer Guarantees Act 1993.


 * Produce a leaflet describing the responsibilities of employers and employees under both these acts and include details of two examples of breach for each act stating the remedies and penalties for each example.

Please ensure the Stewarts will be able to understand the legislation as it applies to the tourism industry.

= Supporting Resources =


 * Fair Trading Act


 * Consumer Guarantees Act


 * Privacy Act 1993


 * Consumer Affairs