Sales and Marketing/Activities/Different kinds of selling

Objectives
To gain skills in interacting directly with the public in a sales capacity.

Activity
In groups of four gather information and complete the following scenario as a video recorded roleplay

Task
Scenario

Mr Jim and Mrs Kay Doon want to take a six week trip to Europe. They would like to fly into London direct from New Zealand and on the way home have a two night stopover.

For the first few week they will visit friends and relatives and then would like to take a 30 tour of Europe. They have been told about two companies - Insight and Trafalgar - who offer excellent coach tours of Europe. They would like you as their travel consultant to recommend the best tour for them.

Mr Doon had a minor hear attack three months ago but is fine now - however he wants to know if this condition will affect his travelling status.

Roleplay

To complete the roleplay you will need someone to act as the travel consultant, Mr and Mrs Doon and another to video the proceedings. You must all take part in gathering the information and putting the script together. The video will then be watched by the class and peer reviewed.

Support resources

 * video recorder
 * travel brochures

Front line selling